Privacy Policy

Electronic Logging Device & Fleet Telematics Services

Last updated: May 30, 2026

1. Scope and applicability

This Policy applies to:

Motor carriers, owner-operators, fleet managers, dispatchers, and any other commercial entity that procures or uses the Services (“Motor Carrier” or “Customer”);
Commercial motor vehicle (“CMV”) drivers whose Hours-of-Service (“HOS”) records and vehicle data are captured through Company-provided ELD hardware or software (“Driver”);
Authorized support personnel, mechanics, and third-party logistics providers granted access to the Customer portal; and
Visitors to www.silverlineeld.com and related Company websites.

This Policy does not apply to third-party services, platforms, or websites that may be linked to or integrated with the Services. The Company encourages all users to review the privacy policies of any third-party service they access.

2. Definitions

As used in this Policy, the following terms shall have the meanings set forth below:

“Commercial Motor Vehicle” or “CMV” means any self-propelled or towed vehicle used on public highways in interstate commerce to transport passengers or property, as defined in 49 C.F.R. § 390.5.
“Driver Data” means any information attributable to an individual Driver, including but not limited to HOS logs, duty status changes, vehicle inspection reports, login credentials, geolocation history, and driver behavior metrics.
“ELD” means an electronic logging device that automatically records a driver’s driving time and other aspects of a driver’s record of duty status, as defined in 49 C.F.R. § 395.2.
“Fleet Data” means aggregated or vehicle-level telematics data including GPS coordinates, engine diagnostics, fuel consumption, speed profiles, idle time, fault codes, and asset tracking information.
“Personal Information” means any information that identifies, relates to, describes, or could reasonably be linked, directly or indirectly, to an identified or identifiable natural person.
“Sensitive Personal Information” means a subset of Personal Information that includes geolocation data, biometric data, and other categories designated as sensitive under applicable state law.
“Services” means the ELD hardware devices, telematics software platform, mobile applications, web portals, application programming interfaces (APIs), customer support tools, and related services provided by the Company.

3. Information we collect

We collect information in the following categories, depending on the nature of your relationship with the Company:

3.1 Driver and Personnel Information

Full legal name, employer-assigned driver ID, and Commercial Driver’s License (CDL) number;
Business email address and telephone number;
Hours-of-Service records, duty status logs, and electronic signatures on Driver Vehicle Inspection Reports (DVIRs);
Login credentials (username and encrypted password hash);
Real-time and historical GPS location of the CMV during operation; and
Driver behavior data, including harsh braking events, rapid acceleration, speeding incidents, and seatbelt usage where supported by vehicle hardware.

3.2 Fleet and Vehicle Telematics Data

Vehicle Identification Number (VIN), license plate, USDOT number, and motor carrier number (MC#);
Engine Control Module (ECM) data, including odometer readings, engine hours, RPM, fuel consumption, diagnostic trouble codes (DTCs), and malfunction indicators;
GPS coordinates, route history, geofence entry/exit events, heading, and speed;
Trailer coupling status, cargo temperature (where sensor-equipped), and asset location; and
Timestamps for all ignition events, engine starts, and stops.

3.3 Account and Billing Information

Motor Carrier name, principal place of business address, and federal employer identification number (FEIN) or equivalent business identifier;
Authorized account administrator contact information;
Subscription tier, contract terms, and payment method details (payment card data is processed exclusively by PCI-DSS-compliant third-party processors; the Company does not store full card numbers); and
Support ticket history and correspondence.

3.4 Usage and Technical Data

Internet Protocol (IP) addresses, browser type and version, operating system, and device identifiers;
Pages visited, features accessed, session duration, and clickstream data within the web portal and mobile application;
Crash reports, error logs, and diagnostic telemetry used to identify and resolve software defects; and
API request logs, including timestamps, endpoints called, and response codes.

3.5 Information Collected with Prior Permission

With your express consent, we may collect photographs, documents, or other files uploaded through the mobile application (e.g., bill of lading images, permit documents, or profile photographs), as well as precise device location to support real-time fleet visibility features.

4. Methods of collection

The Company collects information through the following means:

Directly from you when you create an account, complete onboarding forms, contact customer support, or upload documents through the Services;
Automatically from ELD hardware devices installed in CMVs via continuous ECM polling and GPS telemetry transmitted over cellular networks;
From the Company’s mobile applications installed on Driver-operated devices, including foreground and background location services where enabled;
From integrated third-party fleet management systems, transportation management systems (TMS), or payroll platforms through authorized API connections; and
Through cookies, web beacons, pixel tags, and similar tracking technologies on Company websites (see Section 10 for additional detail).

5. Purposes and legal basis for processing

The Company processes Personal Information and Fleet Data for the following purposes:

FMCSA Regulatory Compliance. Generating, storing, and transmitting electronic Records of Duty Status (eRODS) in conformance with 49 C.F.R. Part 395, Subpart B; facilitating roadside inspections by law enforcement personnel; and supporting compliance with Hours-of-Service rules.
Service Delivery. Providing real-time and historical fleet visibility, dispatch optimization, driver performance coaching, maintenance scheduling, and all other contracted features of the Services.
Account Administration. Managing user registrations, authentication, billing, subscription renewals, and technical support requests.
Safety and Security. Monitoring the Services for unauthorized access, fraudulent activity, data integrity violations, and cybersecurity threats; maintaining audit logs; and ensuring the physical safety of drivers and cargo.
Product Improvement. Conducting internal analytics, machine learning model training, quality assurance testing, and research to improve the accuracy, reliability, and functionality of the Services.
Legal Obligations. Complying with applicable federal and state laws, responding to lawful subpoenas, court orders, or regulatory inquiries, and fulfilling document retention obligations.
Marketing and Communications. Sending service-related communications, product updates, safety alerts, and, where separately consented to, promotional materials regarding new features or complementary services.
Business Transfers. Evaluating and effectuating mergers, acquisitions, asset sales, financing transactions, or other corporate restructuring events.

6. Disclosure of information

We do not sell Personal Information or Driver Data to third parties for monetary consideration. We may share information as described below:

6.1 Motor Carrier Customers

Driver Data generated through Company-deployed ELD devices is made available to the employing or contracting Motor Carrier through the Customer portal. Drivers are advised that their Motor Carrier, as the regulated entity responsible for HOS compliance, has the right to access all Driver Data associated with their fleet under applicable FMCSA regulations and any applicable employment or independent contractor agreement.

6.2 FMCSA and Law Enforcement

Electronic Records of Duty Status are transmitted to the FMCSA electronic system and, upon request at a roadside inspection, to authorized federal, state, or local enforcement personnel via the ELD’s standard output methods (display, telematics transfer, or USB/Bluetooth), as required by 49 C.F.R. § 395.26.

6.3 Service Providers and Subprocessors

We engage vetted third-party service providers to support infrastructure, cloud hosting, cybersecurity, payment processing, customer communications, and analytics. Each such provider is contractually required to process data only on our instructions, maintain appropriate technical and organizational security measures, and comply with applicable privacy laws.

6.4 Integration Partners

Where a Motor Carrier has authorized integration with a third-party TMS, payroll platform, fuel card provider, or similar service, Fleet Data and Driver Data may be shared with such a partner solely to the extent necessary to perform the requested integration.

6.5 Legal Process and Safety

We may disclose Personal Information if we believe disclosure is reasonably necessary to: (a) comply with any applicable law, regulation, legal process, or governmental request; (b) enforce our agreements, policies, or terms of service; (c) protect the security, integrity, or operational continuity of the Services; (d) protect the rights, property, or personal safety of the Company, our customers, drivers, or the public; or (e) detect, prevent, or address fraud, security incidents, or technical issues.

6.6 Business Transactions

In the event of a merger, acquisition, divestiture, reorganization, bankruptcy, or sale of all or a portion of Company assets, Personal Information and Fleet Data may be transferred to the successor entity. We will provide notice to affected users before Personal Information becomes subject to a materially different privacy policy.

6.7 With Your Consent

We may disclose Personal Information for any other purpose with your express prior consent.

7. Data retention

The Company retains data for the following periods, unless a longer retention period is required by law or contract:

Category	Retention Period	Basis
Electronic Records of Duty Status (eRODS)	Minimum 6 months on ELD; 6 months on Company servers	49 C.F.R. § 395.22(j)
Driver inspection reports (DVIRs)	3 months	49 C.F.R. § 396.11(c)
GPS and telematics history	24 months (default); configurable by Motor Carrier	Contractual / operational
Account and billing records	7 years from account closure	Tax / legal obligations
Support correspondence	3 years from ticket closure	Contractual
Usage and technical logs	12 months	Security / product improvement
Aggregated, de-identified data	Indefinite	Product development

Upon expiration of the applicable retention period, we will securely delete, anonymize, or destroy Personal Information in a manner that prevents reconstruction, subject to any applicable legal hold obligations.

8. Security of personal information

The Company maintains a written information security program (“WISP”) that includes administrative, technical, and physical safeguards designed to protect Personal Information and Fleet Data against unauthorized access, use, disclosure, alteration, and destruction. Our security measures include, without limitation:

Encryption of data in transit using TLS 1.2 or higher for all communications between ELD devices, mobile applications, and Company servers;
Encryption of data at rest using AES-256 or equivalent standards for stored Personal Information and Fleet Data;
Role-based access controls, multi-factor authentication for administrative accounts, and least-privilege access principles;
Regular vulnerability assessments, penetration testing, and security patch management;
Incident response and breach notification procedures consistent with applicable state breach notification laws; and
Third-party subprocessor security reviews and contractual data processing agreements.

Notwithstanding the foregoing, no security system is impenetrable and the Company cannot guarantee the absolute security of information transmitted over the internet or stored on its systems. In the event of a security incident affecting your Personal Information, the Company will notify affected individuals and regulatory authorities as required by applicable law.

9. Driver rights regarding ELD data

In accordance with 49 C.F.R. § 395.28, Drivers have the following rights with respect to their HOS records:

Review. Drivers have the right to review their own ELD records and any supporting documents retained by the Motor Carrier.
Annotation. Drivers may annotate their ELD records to indicate their agreement or disagreement with information recorded by the ELD, including editing or adding missing information (other than drive time).
Certification. Drivers must certify the accuracy of their HOS records; falsification of records is a federal violation under 49 C.F.R. § 395.8(e)(1).
Access to Records. Drivers may request a copy of their records of duty status directly from the Company for up to six (6) months following the date of record creation. Requests should be submitted to the address in Section 14.

Nothing in this Policy limits a Driver’s rights under applicable federal labor law, state employment law, or any collective bargaining agreement.

10. Cookies and tracking technologies

Company websites and web portals use cookies and similar tracking technologies to facilitate authentication sessions, remember user preferences, analyze traffic patterns, and support security features. The types of cookies we use include:

These are required for the operation of the Services and cannot be disabled through our consent mechanism. Strictly Necessary Cookies.
These collect aggregate information about how users interact with our web portal to help us improve functionality. Performance and Analytics Cookies.
These remember user-specific settings and preferences to provide a more personalized experience. Functional Cookies.

You may configure your browser to reject cookies or to alert you when cookies are being sent; however, certain features of the Services may become unavailable or dysfunctional if cookies are disabled. We do not currently respond to browser “Do Not Track” signals, though we respect opt-out requests submitted through our consent management tool. We do not use tracking technologies to serve behavioral advertising on third-party platforms.

11. California consumer privacy rights (CCPA/CPRA)

California residents who qualify as “consumers” under the CCPA/CPRA may exercise the following rights with respect to Personal Information not subject to a B2B or employment exemption:

Right to Know. You may request disclosure of the categories and specific pieces of Personal Information we have collected about you, the purposes for collection, and the categories of third parties to whom we disclose it.
Right to Delete. You may request deletion of Personal Information we hold about you, subject to exceptions for legal compliance, safety, and operational necessity.
Right to Correct. You may request correction of inaccurate Personal Information in our systems.
Right to Opt-Out of Sale or Sharing. We do not sell Personal Information for monetary consideration. We do not share Personal Information with third parties for cross-context behavioral advertising.
Right to Limit Use of Sensitive Personal Information. You may request that we limit our use of your Sensitive Personal Information (including precise geolocation) to uses necessary to provide the contracted Services.
Right to Non-Discrimination. We will not discriminate against you for exercising any of the rights described in this Policy.

To submit a verifiable consumer request, please contact us using the information in Section 14. We will respond within the timeframes required by applicable law (generally 45 days, with one 45-day extension where reasonably necessary). California consumers may designate an authorized agent to exercise rights on their behalf; we may require written authorization and identity verification.

12. Interstate data transfers

The Company operates infrastructure and personnel in multiple U.S. states. Personal Information collected in one state may be processed and stored in another. The Company’s primary data hosting facilities are located in the continental United States. We do not knowingly transfer Personal Information to servers or third-party providers located outside the United States without implementing contractual data transfer protections consistent with applicable law.

13. Children’s privacy

The Services are designed and intended exclusively for commercial use by adult professionals in the transportation industry. The Company does not knowingly collect Personal Information from individuals under the age of 18. If we discover that we have inadvertently collected such information, we will promptly delete it. Parents or guardians who believe a minor has provided Personal Information to us should contact us immediately at the address provided in Section 14.

14. Contact information and privacy inquiries

Questions, requests, or complaints regarding this Policy or the Company’s data practices should be directed to:

Privacy Officer – SILVERLINE ELD LLC

8013 Spring Garden Ct

West Chester, OH 45069

Email: privacy@silverlineeld.com

General Contact: contact@silverlineeld.com

We will acknowledge receipt of your inquiry within five (5) business days and endeavor to resolve your request within the timeframe required by applicable law.

15. Changes to this Privacy Policy

The Company reserves the right to amend this Policy at any time to reflect changes in applicable law, regulatory guidance, business practices, or the features of the Services. When we make material changes, we will provide notice by: (a) posting the updated Policy on our website with a revised “Last Updated” date; (b) sending an email notification to the primary account administrator on file; and/or (c) displaying a prominent in-application banner. Your continued use of the Services following the effective date of any revised Policy constitutes your acceptance of the changes. We encourage all users to review this Policy periodically.

16. Governing Law and Dispute Resolution

This Policy shall be governed by and construed in accordance with the laws of the State of Ohio, without regard to its conflict-of-laws provisions, except to the extent preempted by applicable federal law. Any dispute arising out of or relating to this Policy shall first be submitted to the Company for informal resolution. If not resolved within thirty (30) days, disputes shall be resolved in accordance with the dispute resolution provisions set forth in the applicable Master Services Agreement between the Company and the Motor Carrier Customer.