Terms of Service

1.  Introduction

SILVERLINE ELD LLC (“Company,” “we,” “us,” or “our”) provides electronic logging device (“ELD”) hardware, fleet telematics software, mobile applications, web-based portals, application programming interfaces, and related support services (collectively, the “Services”) to motor carriers, owner-operators, and other participants in the commercial transportation industry operating within the United States.

These Terms of Service (“Terms”) govern your access to and use of all Services offered by SILVERLINE ELD LLC. These Terms are supplemented by our Privacy Policy, any applicable Master Services Agreement (“MSA”), hardware purchase or lease agreements, and any order forms or statements of work executed between the parties (collectively, the “Agreement”). In the event of a conflict between these Terms and an executed MSA, the terms of the MSA shall control.

2.  Definitions

For purposes of these Terms, the following defined terms apply in addition to those set forth in the Company’s Privacy Policy:

• “Authorized User” means any Driver, fleet manager, dispatcher, or other employee or contractor of a Motor Carrier Customer who is granted access to the Services under the Customer’s account.
• “CMV” means commercial motor vehicle, as defined in 49 C.F.R. § 390.5.
• “Customer” means a motor carrier, owner-operator, or other entity that has contracted with SILVERLINE ELD LLC for access to the Services.
• “Device” means any SILVERLINE ELD LLC-branded or certified ELD hardware unit provided to a Customer, including associated cables, mounting hardware, and firmware.
• “Driver” means an individual who operates a CMV and whose Hours-of-Service records are captured through the Services.
• “FMCSA” means the Federal Motor Carrier Safety Administration.
• “HOS” means Hours of Service, as regulated under 49 C.F.R. Part 395.
• “Intellectual Property” means all patents, copyrights, trademarks, trade secrets, software, firmware, algorithms, documentation, and other proprietary rights owned by or licensed to SILVERLINE ELD LLC.
• “Services” means all hardware, software, platforms, APIs, mobile applications, portals, content, and support services provided by SILVERLINE ELD LLC, whether accessed online, on-device, or through third-party integrations.
• “Subscription” means the right to access and use the software and platform components of the Services for a defined subscription term in exchange for recurring fees.

3.  Eligibility and Authority

To access or use the Services, you must satisfy each of the following requirements:

• You must be at least eighteen (18) years of age;
• You must possess the legal capacity to enter into binding contracts under applicable law;
• If registering on behalf of a company or other legal entity, you must have the authority to legally bind that entity to these Terms; and
• You must not be barred from receiving or using the Services under any applicable law, including any U.S. export control or sanctions regulations.

By accessing or using the Services, you represent and warrant that you satisfy all of the foregoing eligibility requirements. If SILVERLINE ELD LLC discovers or reasonably believes that any eligibility requirement has not been met, it reserves the right to immediately suspend or terminate access to the Services without liability.

4.  Account Registration and Security

4.1  Account Creation

Access to certain features of the Services requires the creation of an account. During registration, you agree to provide accurate, current, complete, and non-misleading information, including your legal name (or business entity name), valid contact details, USDOT number (where applicable), and payment information. You further agree to update your account information promptly whenever it changes. SILVERLINE ELD LLC reserves the right to reject any registration or suspend any account that contains false, inaccurate, or incomplete information.

4.2  Credentials and Access Control

You are solely responsible for maintaining the confidentiality of your account credentials, including usernames and passwords, and for all activities that occur under your account, whether or not authorized by you. You agree to:

• Immediately notify SILVERLINE ELD LLC at info@silverlineeld.com of any unauthorized use of your account or any other known or suspected breach of security;
• Not share your account credentials with any unauthorized third party;
• Ensure that Authorized Users comply with these Terms; and
• Log out of your account at the end of each session on shared devices.

SILVERLINE ELD LLC shall not be liable for any loss or damage arising from your failure to protect your account credentials or from unauthorized access to your account resulting from your acts or omissions.

4.3  Driver Account Provisioning

Motor Carrier Customers are responsible for provisioning Driver accounts within their fleet, assigning correct CDL information, and ensuring that Drivers are trained on proper ELD use in accordance with FMCSA requirements. The Motor Carrier assumes full responsibility for the accuracy of Driver profile data entered into the platform.

5.  Services, Subscriptions, and Hardware

5.1  Scope of Services

Subject to your compliance with these Terms and timely payment of applicable fees, SILVERLINE ELD LLC grants you a limited, non-exclusive, non-transferable, revocable right to access and use the Services during the applicable Subscription term solely for your internal commercial transportation operations.

5.2  Hardware

Devices sold to Customers are subject to separate hardware purchase or lease terms. Title to purchased Devices transfers to the Customer upon full payment of the purchase price. Leased or loaned Devices remain the property of SILVERLINE ELD LLC at all times. All Devices must be installed, used, and maintained in accordance with Company-provided installation guides and the applicable FMCSA technical specifications for ELD devices. Tampering with, modifying, or disabling any Device is prohibited and may constitute a federal violation under 49 C.F.R. § 395.22.

5.3  Subscription Fees and Billing

Subscription fees are billed in advance on a monthly or annual basis, as selected during account setup or specified in an order form. All fees are non-refundable except as expressly stated in these Terms or as required by applicable law. SILVERLINE ELD LLC reserves the right to modify its pricing upon no less than thirty (30) days’ prior written notice. Failure to pay fees when due may result in suspension of access to the software platform; however, FMCSA-required ELD functionality will not be disabled in a manner that would place a Driver in violation of HOS regulations during an active driving shift.

5.4  Taxes

All fees are exclusive of applicable federal, state, local, and foreign taxes, duties, and similar charges. You are responsible for paying all such taxes and charges, excluding taxes based solely on SILVERLINE ELD LLC’s net income.

5.5  Service Modifications

SILVERLINE ELD LLC reserves the right to modify, update, or discontinue any feature or component of the Services at any time, provided that it will not remove or materially degrade any functionality required for FMCSA ELD compliance during an active Subscription term without reasonable advance notice and a reasonable alternative.

6.  Acceptable Use Policy

You agree to use the Services only for lawful purposes and in accordance with these Terms, applicable FMCSA regulations, and all other applicable federal, state, and local laws and regulations. Without limiting the foregoing, you shall not, and shall not permit any Authorized User or third party to:

• Falsify, alter, manipulate, or fraudulently edit any electronic Record of Duty Status or Hours-of-Service log, which may constitute a federal criminal violation under 49 U.S.C. § 521 and 18 U.S.C. § 1001;
• Tamper with, disable, circumvent, or otherwise interfere with any ELD hardware, firmware, or security feature;
• Use the Services to engage in any activity that violates any applicable law or regulation, including the FMCSA ELD mandate (49 C.F.R. Part 395, Subpart B);
• Reverse engineer, decompile, disassemble, or attempt to derive source code from any software component of the Services;
• Access or attempt to access any other Customer’s data, accounts, or systems through the Services;
• Upload, transmit, or otherwise introduce any malware, virus, worm, Trojan horse, ransomware, or other malicious code into the Services or connected systems;
• Use the Services in any manner that could disable, overburden, damage, or impair Company infrastructure, including through denial-of-service attacks or automated scraping;
• Remove, obscure, or alter any proprietary notices, labels, or branding within the Services;
• Resell, sublicense, or otherwise transfer access to the Services to any third party without the Company’s prior written consent; or
• Use the Services for any purpose that is competitive with SILVERLINE ELD LLC’s business without express written authorization.

SILVERLINE ELD LLC reserves the right, but not the obligation, to monitor use of the Services for compliance with this Acceptable Use Policy and to investigate suspected violations. Any violation may result in immediate suspension or termination of access.

7.  Regulatory Compliance

SILVERLINE ELD LLC’s ELD devices are designed and built to meet FMCSA technical specifications set forth in 49 C.F.R. Part 395, Appendix A. Notwithstanding the foregoing:

• The Motor Carrier, and not SILVERLINE ELD LLC, is the regulated entity responsible for ensuring overall HOS compliance, including proper Driver training, the maintenance of supporting documents, and the submission of records to enforcement personnel;
• SILVERLINE ELD LLC makes no representation that use of the Services will guarantee compliance with all applicable federal, state, or local transportation regulations, and the Motor Carrier remains solely responsible for its regulatory obligations; and
• In the event of a firmware update required to maintain FMCSA compliance, the Company will notify Customers in advance and, where feasible, allow scheduling of updates during non-operational hours.

8.  Intellectual Property Rights

8.1  Ownership

All right, title, and interest in and to the Services, including all software, firmware, algorithms, databases, interfaces, documentation, trademarks, service marks, trade names, logos, and other proprietary content (collectively, “Company IP”), are and shall remain the exclusive property of SILVERLINE ELD LLC or its licensors. Nothing in these Terms grants you any ownership interest in or to the Company IP.

8.2  Limited License

Subject to your compliance with these Terms, SILVERLINE ELD LLC grants you a limited, non-exclusive, non-sublicensable, non-transferable, revocable license during your Subscription term to: (a) access and use the software platform and mobile applications for your internal fleet management operations; and (b) install Device firmware updates distributed by SILVERLINE ELD LLC solely on Devices used by you.

8.3  Customer Data

You retain all right, title, and interest in the data you input into the Services (“Customer Data”). You grant SILVERLINE ELD LLC a limited, worldwide, royalty-free license to process, store, transmit, and use Customer Data solely as necessary to provide the Services, comply with applicable law, and, in de-identified or aggregated form, to improve the Services and conduct internal analytics. SILVERLINE ELD LLC shall not sell or disclose identifiable Customer Data to third parties except as permitted by the Privacy Policy.

8.4  Feedback

If you provide suggestions, ideas, enhancement requests, or other feedback regarding the Services (“Feedback”), you hereby grant SILVERLINE ELD LLC a perpetual, irrevocable, worldwide, royalty-free license to use, incorporate, and commercialize such Feedback without restriction and without any obligation of compensation or attribution to you.

8.5  Restrictions

Except for the express licenses granted in these Terms, you may not reproduce, copy, modify, adapt, translate, create derivative works from, distribute, publicly display, publicly perform, or sublicense any Company IP without SILVERLINE ELD LLC’s prior written consent.

9.  Privacy and Data Protection

The collection, use, storage, and disclosure of personal information and fleet data generated through the Services are governed by SILVERLINE ELD LLC’s Privacy Policy, which is incorporated into these Terms by reference. By using the Services, you acknowledge that you have reviewed the Privacy Policy and consent to the data practices described therein.

Motor Carrier Customers who are subject to state or federal privacy obligations with respect to Driver personal information are responsible for ensuring that their own privacy practices, Driver notices, and consent mechanisms comply with applicable law. SILVERLINE ELD LLC may serve as a “service provider” or “processor” with respect to certain Driver Data under applicable state privacy laws.

10.  Confidentiality

“Confidential Information” means any non-public information disclosed by one party (“Disclosing Party”) to the other (“Receiving Party”) in connection with these Terms that is designated as confidential or that, given the nature of the information and the circumstances of disclosure, should reasonably be understood to be confidential. Each Receiving Party agrees to: (a) hold Confidential Information in strict confidence using at least the same degree of care used to protect its own confidential information, but in no event less than reasonable care; (b) use Confidential Information solely to perform its obligations or exercise its rights under these Terms; and (c) not disclose Confidential Information to any third party without the Disclosing Party’s prior written consent, except to employees, contractors, and advisors who have a legitimate need to know and are bound by confidentiality obligations no less protective than these Terms.

Confidentiality obligations shall not apply to information that: (i) is or becomes publicly available through no fault of the Receiving Party; (ii) was rightfully known to the Receiving Party without restriction before disclosure; (iii) is independently developed by the Receiving Party without use of Confidential Information; or (iv) is required to be disclosed by law, regulation, or court order, provided the Receiving Party provides prompt written notice to the Disclosing Party (to the extent permitted by law) and cooperates with efforts to seek a protective order.

11.  Term and Termination

11.1  Term

These Terms are effective as of the date you first access the Services and continue until your Subscription is terminated or expires, unless earlier terminated in accordance with this Section.

11.2  Termination by Customer

You may terminate your Subscription by providing written notice to SILVERLINE ELD LLC at least thirty (30) days prior to the end of your then-current Subscription period. Unless otherwise agreed in an MSA, you will not receive a refund of any prepaid fees for the unused portion of the current Subscription term.

11.3  Termination or Suspension by SILVERLINE ELD LLC

SILVERLINE ELD LLC may, at its sole discretion, suspend or terminate your access to the Services, with or without prior notice, if:

• You materially breach these Terms and fail to cure such breach within ten (10) business days after receiving written notice;
• You fail to pay any fees when due and such failure continues for more than ten (10) days after written notice;
• Your use of the Services poses a security risk or is likely to cause harm to the Company, other Customers, or third parties;
• You become the subject of a bankruptcy, insolvency, or similar proceeding; or
• Continuation of the Services would cause SILVERLINE ELD LLC to violate applicable law.

SILVERLINE ELD LLC will endeavor to provide advance notice of termination where reasonably practicable and where doing so would not compromise security or legal compliance. Suspension for non-payment will be lifted promptly upon receipt of all outstanding amounts.

11.4  Effect of Termination

Upon termination or expiration of these Terms: (a) all rights and licenses granted to you will immediately cease; (b) you must return or, at SILVERLINE ELD LLC’s election, destroy all Company hardware in your possession (subject to applicable hardware agreement terms); and (c) SILVERLINE ELD LLC will provide you access to export your Customer Data for a period of thirty (30) days following termination, after which such data will be deleted or retained only as required by applicable law, including FMCSA recordkeeping mandates. Termination shall not relieve you of any obligation to pay fees accrued prior to termination.

11.5  Survival

Sections 2 (Definitions), 8 (Intellectual Property Rights), 10 (Confidentiality), 12 (Disclaimer of Warranties), 13 (Limitation of Liability), 14 (Indemnification), 16 (Governing Law), and any accrued payment obligations shall survive any termination or expiration of these Terms.

12.  Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES (INCLUDING ALL HARDWARE, SOFTWARE, DATA, AND CONTENT) ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. SILVERLINE ELD LLC EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING, WITHOUT LIMITATION:

• ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT;
• ANY WARRANTY THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE, OR FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS;
• ANY WARRANTY REGARDING THE ACCURACY, RELIABILITY, COMPLETENESS, OR TIMELINESS OF ANY GPS DATA, ENGINE DIAGNOSTICS, DRIVER BEHAVIOR METRICS, OR OTHER TELEMATICS DATA GENERATED BY THE SERVICES; OR
• ANY WARRANTY THAT USE OF THE SERVICES WILL ENSURE OR GUARANTEE COMPLIANCE WITH FMCSA HOS REGULATIONS OR ANY OTHER APPLICABLE LAW.

Some jurisdictions do not allow the exclusion of implied warranties; in such jurisdictions, the foregoing exclusions apply to the fullest extent permitted by law.

13.  Limitation of Liability

13.1  Exclusion of Consequential Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SILVERLINE ELD LLC, ITS OFFICERS, DIRECTORS, MEMBERS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION:

• LOSS OF PROFITS, REVENUE, BUSINESS, OR GOODWILL;
• LOSS OF DATA OR CORRUPTION OF DATA, INCLUDING DRIVER RECORDS OR ELD LOGS;
• FINES, PENALTIES, OR REGULATORY SANCTIONS ASSESSED BY THE FMCSA OR OTHER GOVERNMENTAL AUTHORITY;
• COST OF PROCURING SUBSTITUTE SERVICES; OR
• ANY OTHER INTANGIBLE LOSSES,

EVEN IF SILVERLINE ELD LLC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE).

13.2  Cap on Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SILVERLINE ELD LLC’S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES, REGARDLESS OF THE FORM OF ACTION, SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL FEES PAID BY YOU TO SILVERLINE ELD LLC IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED DOLLARS ($100.00).

13.3  Essential Basis

The parties acknowledge that the limitations of liability in this Section reflect a reasonable allocation of risk and form an essential basis of the bargain between the parties. SILVERLINE ELD LLC would not have entered into these Terms without such limitations.

14.  Indemnification

You agree to indemnify, defend (with counsel reasonably acceptable to SILVERLINE ELD LLC), and hold harmless SILVERLINE ELD LLC and its officers, directors, members, employees, agents, successors, and assigns (collectively, “Indemnitees”) from and against any and all third-party claims, actions, proceedings, demands, losses, liabilities, damages, settlements, penalties, fines, costs, and expenses (including reasonable attorneys’ fees and court costs) arising out of or relating to:

• Your access to or use of the Services in violation of these Terms, applicable law, or FMCSA regulations;
• Any falsification, manipulation, or unauthorized alteration of ELD records or Driver HOS logs by you or your Authorized Users;
• Any accident, injury, property damage, or regulatory violation arising from the operation of CMVs in your fleet, to the extent not caused by a defect in SILVERLINE ELD LLC’s certified ELD hardware or software;
• Your infringement or misappropriation of any third party’s intellectual property rights in connection with the Services;
• Any breach by you of your confidentiality or data protection obligations; or
• Any gross negligence or willful misconduct by you or your Authorized Users.

SILVERLINE ELD LLC reserves the right, at its own expense, to assume exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate fully with SILVERLINE ELD LLC in asserting all available defenses. You shall not settle any claim that imposes any liability, obligation, or restriction on any Indemnitee without SILVERLINE ELD LLC’s prior written consent.

15.  Third-Party Services and Integrations

The Services may contain links to, or support integrations with, third-party websites, platforms, transportation management systems, fuel card providers, and other services not operated or controlled by SILVERLINE ELD LLC (“Third-Party Services”). Any integration with a Third-Party Service is subject to that third party’s own terms of service and privacy policy. SILVERLINE ELD LLC does not endorse, warrant, or assume any responsibility for Third-Party Services, and your use of such services is at your own risk. If you enable a Third-Party Service integration, you authorize SILVERLINE ELD LLC to share relevant Customer Data with that third party to the extent necessary to perform the integration.

16.  Governing Law and Dispute Resolution

16.1  Governing Law

These Terms and any dispute arising out of or relating to them or the Services shall be governed by and construed in accordance with the laws of the State of Ohio, without regard to its conflict-of-laws provisions, except to the extent preempted by applicable federal law, including FMCSA regulations.

16.2  Informal Resolution

Before initiating any formal legal proceeding, the parties agree to attempt to resolve any dispute informally. The complaining party shall provide written notice describing the dispute in reasonable detail. The parties shall negotiate in good faith for a period of thirty (30) days following receipt of such notice before resorting to any other remedy.

16.3  Jurisdiction and Venue

If informal resolution is unsuccessful, each party irrevocably submits to the exclusive jurisdiction of the state and federal courts located in Butler County, Ohio, for resolution of any dispute arising out of these Terms or the Services. Each party waives any objection based on improper venue or inconvenient forum.

16.4  WAIVER OF JURY TRIAL

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, EACH PARTY HEREBY IRREVOCABLY WAIVES ITS RIGHT TO A JURY TRIAL IN ANY ACTION, PROCEEDING, OR COUNTERCLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES.

16.5  Class Action Waiver

You agree that any disputes or claims arising out of or relating to these Terms or the Services shall be resolved only on an individual basis and not as part of any purported class, collective, consolidated, or representative action or proceeding.

17.  General Provisions

17.1  Entire Agreement

These Terms, together with the Privacy Policy and any applicable MSA, order form, or statement of work, constitute the entire agreement between you and SILVERLINE ELD LLC with respect to the subject matter hereof and supersede all prior and contemporaneous understandings, representations, warranties, and agreements, whether oral or written.

17.2  Amendments

SILVERLINE ELD LLC reserves the right to modify these Terms at any time. Material changes will be communicated by: (a) posting revised Terms on the Company’s website with a revised “Last Updated” date; and (b) sending email notice to the primary account administrator. Your continued use of the Services following the effective date of any revised Terms constitutes your acceptance of such changes. If you do not agree to the revised Terms, you must cease using the Services and notify SILVERLINE ELD LLC of your intent to terminate your Subscription.

17.3  Severability

If any provision of these Terms is held by a court of competent jurisdiction to be invalid, illegal, or unenforceable, such provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.

17.4  Waiver

No failure or delay by either party in exercising any right, power, or remedy under these Terms shall operate as a waiver thereof. No waiver shall be effective unless made in writing and signed by an authorized representative of the waiving party.

17.5  Assignment

You may not assign or transfer any of your rights or obligations under these Terms without SILVERLINE ELD LLC’s prior written consent. SILVERLINE ELD LLC may assign these Terms in whole or in part without your consent in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets, provided that the assignee assumes all of SILVERLINE ELD LLC’s obligations hereunder. Any purported assignment in violation of this Section is void.

17.6  Force Majeure

SILVERLINE ELD LLC shall not be liable for any delay or failure to perform resulting from causes beyond its reasonable control, including acts of God, natural disasters, pandemic, war, terrorism, civil unrest, labor disputes, governmental actions, power failures, internet disruptions, or failures of third-party service providers. In such events, SILVERLINE ELD LLC shall provide prompt notice and use commercially reasonable efforts to resume performance as soon as practicable.

17.7  Notices

All notices to SILVERLINE ELD LLC under these Terms must be in writing and delivered to the contact information set forth in Section 18. Notices are effective upon confirmed delivery. SILVERLINE ELD LLC may provide notices to you via email to the address associated with your account or through in-application notifications.

17.8  Relationship of the Parties

The relationship between the parties is that of independent contractors. Nothing in these Terms shall be construed to create a partnership, joint venture, agency, franchise, employment, or fiduciary relationship between the parties.

17.9  Export Compliance

You agree to comply with all applicable U.S. export control and economic sanctions laws and regulations, including regulations administered by the Office of Foreign Assets Control (OFAC) and the Bureau of Industry and Security (BIS). You represent that you are not located in, and will not use the Services on behalf of any person or entity located in, any country or territory subject to comprehensive U.S. sanctions.

18.  Contact Information

For questions, notices, or complaints regarding these Terms, or to exercise any rights described herein, please contact SILVERLINE ELD LLC at:

SILVERLINE ELD LLC

Attn: Legal / Compliance Department

8013 Spring Garden Ct

West Chester, OH 45069

Phone: (513) 313-8019

Email: info@silverlineeld.com

Website: www.silverlineeld.com

We will acknowledge receipt of written inquiries within five (5) business days and endeavor to respond substantively within a reasonable time thereafter.

© 2026 SILVERLINE ELD LLC. All rights reserved. These Terms of Service are effective as of the date stated above. .